Shipping & Delivery Policy

Shipping Policy – Viva Spirituals

At Viva Spirituals, we strive to ensure a smooth, transparent, and reliable delivery experience for all orders.

1. Order Processing

  • All orders are processed within 2–4 business days after successful payment confirmation
  • Orders are not processed on weekends or public holidays
  • Processing timelines may vary during high-demand periods

2. Delivery Timelines

  • Orders are typically delivered within 5–10 business days from the date of dispatch
  • Delivery timelines may vary depending on:
    • Delivery location
    • Courier partner availability
    • External factors beyond our control

3. Shipping Charges

  • Applicable shipping charges (if any) will be clearly displayed at checkout before order confirmation

4. Tracking Information

  • Once your order is dispatched, tracking details will be shared via email or message
  • Customers are responsible for monitoring shipment status using the provided tracking details

5. Delays

While we aim for timely delivery, Viva Spirituals shall not be held responsible for delays caused by:

  • Courier or logistics partners
  • Natural events (weather, disasters, etc.)
  • Government restrictions or public holidays
  • Unforeseen operational or logistical issues

6. Delivery Information

  • Customers must provide accurate and complete shipping details at the time of placing the order
  • Viva Spirituals shall not be liable for delays or non-delivery due to:
    • Incorrect or incomplete address
    • Unavailability of the recipient

7. Delivery Completion

Delivery shall be considered successfully completed when the product is delivered to the address provided at the time of order.

8. Undelivered / RTO (Return to Origin) (Recommended Addition)

  • If an order is returned due to incorrect address, failed delivery attempts, or customer unavailability:
    • Re-shipping charges may apply
    • Refunds (if applicable) may be processed after deducting shipping and handling costs

At Viva Spirituals, we are committed to delivering your products with care, efficiency, and transparency.

Order Cancellation & Refund Policy

At Viva Spirituals, we are dedicated to providing meaningful spiritual services with professionalism and respect. This policy outlines terms related to cancellations, rescheduling, and refunds for services.

By booking a service, you agree to the terms below.

1. Booking Confirmation

  • All services are confirmed only upon full payment
  • Clients are advised to review service details carefully before booking

2. Cancellation Policy

  • Cancellation requests must be made at least 24 hours prior to the scheduled session
  • Requests made within less than 24 hours may not be eligible for cancellation or refund
  • Once a session has been initiated or completed, it is considered fulfilled

3. Rescheduling Policy

  • Rescheduling is allowed if requested at least 24 hours in advance
  • Each booking is eligible for one-time rescheduling, subject to availability
  • Additional rescheduling requests may be accepted at our discretion

4. Refund Policy

  • Payments for services are generally non-refundable

Refunds may be considered only in exceptional cases, such as:

  • Inability to provide the service from our end
  • Verified technical issues preventing service delivery (not caused by the client)

No refunds will be provided for:

  • Completed sessions
  • Missed appointments or no-shows
  • Change of mind after booking

5. Energy-Based & Digital Services

Services such as:

  • Reiki Healing
  • Candle Spells
  • Other energy-based or intention-driven practices

are considered initiated once the process begins.

  • Such services are non-cancellable and non-refundable once initiated
  • Clients are encouraged to confirm readiness before booking

6. Client Responsibilities

Clients agree to:

  • Provide accurate booking details
  • Be available at the scheduled time
  • Ensure a stable internet connection for online sessions

7. Refund Processing

  • Approved refunds (if applicable) will be processed within 7–10 business days
  • Refunds will be issued via the original payment method

8. Limitation of Service Liability (Recommended Addition)

Viva Spirituals shall not be responsible for:

  • Missed sessions due to client unavailability
  • Technical issues on the client’s side (internet, device, etc.)

9. Policy Updates

We reserve the right to update or modify this policy at any time. Changes will be effective upon posting on the website.

10. Contact Information

For any cancellation or refund-related queries:

📧 Email: vivaspirituals@gmail.com

Search
Shopping Cart