Privacy Policy

At Viva Spirituals, we are committed to safeguarding the privacy and confidentiality of individuals who access our website, purchase our products, or use our services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. By accessing or using our website or services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information:

a) Personal Information

This includes, but is not limited to:

  • Full name
  • Email address
  • Contact number
  • Billing and shipping address

Payment Information:
All payment-related information is processed securely through authorized third-party payment gateways. We do not store your credit/debit card details or banking credentials.

b) Service-Related Information

We may collect information voluntarily provided by you for the purpose of delivering personalized spiritual services, including but not limited to:

  • Astrology
  • Numerology
  • Vaastu Consultation
  • Tarot Reading

By submitting such information, you provide explicit consent for its use solely for service delivery.

c) Non-Personal Information

This includes technical data such as:

  • Browser type
  • Device information
  • IP address
  • Website usage data (via cookies and similar technologies)

2. Purpose of Processing

Your information is used for the following purposes:

  • To process, fulfill, and deliver product orders
  • To provide consultations and personalized services
  • To communicate regarding bookings, inquiries, updates, and promotional offers (where permitted)
  • To improve website functionality and user experience
  • To maintain internal records and business operations
  • To comply with applicable legal and regulatory requirements

3. Legal Basis for Processing

We process your personal data based on:

  • Your consent (for services and marketing communications)
  • Performance of a contract (orders and bookings)
  • Compliance with legal obligations
  • Legitimate business interests (without overriding your rights)

4. Disclosure of Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

  • Trusted third-party service providers (payment processors, logistics partners, hosting providers, IT support) strictly for operational purposes
  • Legal, regulatory, or governmental authorities when required by law

All such third parties are bound by confidentiality and data protection obligations.

5. Data Security

We implement appropriate technical, administrative, and organizational safeguards to protect your personal data from unauthorized access, misuse, loss, or alteration.

However, no system is completely secure. Therefore, we cannot guarantee absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enhance user experience
  • Analyze website traffic
  • Personalize content

You may disable cookies via your browser settings; however, some website features may not function properly.

7. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

Subject to applicable laws, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (subject to legal obligations)
  • Withdraw consent at any time
  • Opt-out of marketing communications

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If such data is identified, it will be deleted promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting with a revised “Last Updated” date. Continued use of our services implies acceptance of the updated policy.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, and any disputes shall fall under the jurisdiction of the courts in Belgaum, Karnataka.

13. Contact Information

For any questions or requests regarding this Privacy Policy:

📧 Email: vivaspirituals@gmail.com

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