Shipping & Delivery Policy

At Viva Spirituals, we are committed to delivering your products with the highest quality packaging and care. Please read our Shipping & Delivery Policy to understand how we handle orders and deliveries.

1. Order Processing

  • All orders are processed within 2–4 business days after receiving full payment.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Customized or special request products may take additional time, which will be communicated to you before dispatch.

2. Shipping Methods

  • We ship through trusted courier partners to ensure safe and timely delivery.

  • Once dispatched, you will receive a tracking number via email or SMS to track your shipment.

  • Delivery timelines may vary depending on your location and courier availability.

3. Delivery Timeline

  • Domestic Orders (within [Insert Country]): Estimated delivery within 5–7 business days from dispatch.

  • International Orders: Estimated delivery within 10–20 business days, subject to customs clearance and courier timelines.

4. Shipping Charges

  • Shipping charges are calculated based on product weight, dimensions, and delivery location.

  • Any applicable shipping charges will be displayed at checkout before confirming the order.

  • Free shipping may be available on promotional offers or for orders above a certain value (if applicable).

5. Delays in Delivery

  • While we strive for timely delivery, Viva Spirituals is not responsible for delays caused by:

    • Courier/logistics providers

    • Natural disasters, strikes, lockdowns, or unforeseen events

    • Customs clearance delays (for international shipments)

6. Incorrect Address / Failed Delivery

  • Customers are responsible for providing the correct delivery address and contact details.

  • In case of an incorrect or incomplete address, re-delivery charges (if applicable) will be borne by the customer.

  • If the package is returned to us due to failed delivery attempts, re-shipping can be arranged at the buyer’s expense.

7. Damaged or Lost Packages

  • All products are packed securely. However, if your package arrives damaged, please notify us within 48 hours of delivery with photos of the damaged product and packaging.

  • We will arrange a replacement or refund (subject to availability and verification).

  • In case of lost shipments, we will coordinate with the courier partner and update you accordingly.

8. International Shipping

  • International customers are responsible for any customs duties, taxes, or import charges levied by their country.

  • Delivery timelines may vary significantly due to customs regulations in different regions.

9. Contact Us

For any shipping or delivery-related questions, please contact us:

📧 Email: vivaspirituals@gmail.com

✨ At Viva Spirituals, we ensure your sacred crystals and spiritual tools are delivered to you safely and with positive energy. ✨

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